FREQUENTLY ASKED QUESTIONS

The Board of Water Supply administrative headquarters and customer service lobby are located at its Public Service Building at:

Board of Water Supply
630 South Beretania Street
Honolulu, HI 96843
(get directions)

Yes, for language assistance, look for signs around the lobby of the Public Service Building and other public spaces at the Beretania Complex.

The Honolulu Board of Water Supply and the City and County of Honolulu are committed to transparency and openness between government and community we serve. Individuals requesting access to public records (financial statements, reports, etc.) under Chapter 92F, Hawaiʻi Revised Statutes must complete a Request to Access Government Record form to access these records. The form is available on the State of Hawaiʻi, Office of Information Practices website in PDF (printable) or Word (editable) format. Completed forms may be submitted electronically to contactus@hbws.org or delivered to:

Honolulu Board of Water Supply
630 South Beretania Street
Honolulu, HI 96843

Fees and Costs

Please be advised that records requests are subject to fees and costs associated with searching, reviewing, segregating, and transmitting records to the requestor. Fees and costs must be paid at the BWS cashier's desk at 630 South Beretania Street. Cash, check, Visa, or MasterCard payment is accepted. Please note the automatic public interest waiver, as well as the exemption of Revised Ordinances of Honolulu (ROH) costs. View the complete fees and costs chart, which includes Hawaiʻi Administrative Rules (HAR), Revised Charter of City & County of Honolulu (RCH), ROH, and Office of Information Practices (OIP) references.

Fees

• Search: $2.50 per 15 minutes or fraction thereof
• Review/Segregate: $5 per 15 minutes or fraction thereof

Waiver Applied to Fees

• Mandated Waiver: First $30
• Public Interest Waiver: First $60, if City agency grants waiver based on determination that statement of reasons meets criteria

Costs (other lawful fees)

• Photocopies: $0.50 for first page and $0.25 per page thereafter
• Postage Cost: Actual Cost
• Other Handling/Transmission: Actual Cost
• Compact Disc Cost: Actual Cost
• Exemption of ROH: Costs May exempt from payment of ROH costs if City agency makes determination: government agencies (for official purposes) and organizations with reciprocal agreements with City agency; nonprofit organizations (directly concerned with matter in record), newspapers, students (studying City operation for school assignment) (limit to one copy

Prepayment of Fees and Costs

• Fees: 50%
• Costs: 100%
• Outstanding Prior Requests: 100%

For More Information