INFORMATION CENTER

Automatic Bill Payment (ABP):

Water and sewer bills can be deducted automatically from a checking or savings account. See Frequently Asked Questions.

• Automatic Bill Payment Enrollment Form (PDF)

Start Water Service:

Need to start a new service account with BWS? Have the service address, phone number, and the date you would like the water service to start.

• Submit a Start Service Request

Automatic Bill Payment (ABP):

Water and sewer bills can be deducted automatically from a checking or savings account. See Frequently Asked Questions.

• Automatic Bill Payment Enrollment Form (PDF)

Billing Dispute:

If you have a question about your water and sewer bill, use one of these forms to submit a billing dispute.

• Submit a Billing Dispute Form
• Billing Dispute Form (PDF)

Payment Arrangement Request:

If you wish to request a Payment Arrangement for your water and sewer bill, use one of these request forms

• Submit a Payment Arrangement Request
• Payment Arrangement Request Form (PDF)

Stop Water Service:

If you are terminating water service in your name, please be aware that all water and sewer charges will continue to be your responsibility until the BWS is notified. We will accept the date of your call or a future date as the service termination date.

• Submit a Stop Service Request

Other Service-Related Inquiries:

Please contact the BWS Customer Service team, from 7:45 AM to 4:30 PM, Monday-Friday, except on holidays

• Call: (808) 748-5030
• Email: customerservice@hbws.org