Contact

ABOUT YOUR BILL

Payment Options

PAYMENT BY

CONTACT INFORMATION

PAYMENT ACCEPTED

Online

 
  • Visa, MasterCard, Discover Card
  • Credit or debit card
  • BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.

Mail

 
  • Board of Water Supply
    P.O. Box 135037
    Honolulu, Hawaii 96801-5037
  • Check

     

Phone

 
  • Visa, MasterCard, Discover Card
  • Credit or debit card
  • BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.

Automatic Bill Payment (ABP)
 

 

 
  • Automatic Deduction
  • Checking or Savings Account
  • Please allow one billing cycle for your enrollment and initial automatic payment to occur.

In Person

 
  • Board of Water Supply
    630 South Beretania Street
    Honolulu, Hawaii 96843
  • Other Locations:
  • Other Locations:
    • Payment coupon is required.
PAYMENT ARRANGEMENTS
- Call: (808) 748-5000, x4
- Email: collections@hbws.org
- Online: Online Form | Fillable PDF
BILLING DISPUTES
- Call: (808) 748-5000, x5
- Online: Online Form | Fillable PDF

Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

Not Paying Your Bill On Time

  1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
  2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
  3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

Collections

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

Medcah, Inc.MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
www.medcah.com
(808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday-Friday

About Your Bill | How to Read Your Bill | Payment Options | Customer Service Forms

Updated: 10/14/2022