CUSTOMER SERVICE
Information Center
Welcome to the Board of Water Supply (BWS) Customer Information Center.
Whether it has to do with water bills, service engineering, new permits, or other frequently asked questions, our Customer Service staff are prepared to assist consumers wherever possible.
Announcements & Reminders
Flexible Payment Arrangements Available
If you are unable to pay your bills, please call (808) 748-5000, option 4 as soon as possible and speak with a customer service representative about setting up a monthly payment arrangement. You can also submit your request:
- Email or mail a fillable payment arrangement form
- Submit an online request to set up a payment arrangement
About Water Service
About the Water Rates
About Your Water Bill
Applications & Permits
Bill Payment Options
Customer Service Request Forms
My Account Portal (Self-Service)
Related Topics
About Water Sensible Rebates
Better Buildings Benchmarking
Frequently Asked Questions
Proposed Landfill Siting
Still Need Assistance? Call (808) 748-5000 or email customerservice@hbws.org.
Updated: 12/12/2025