Information Center
Welcome to the Board of Water Supply (BWS) Customer Information Center.
Whether it has to do with water bills, service engineering, new permits, or other frequently asked questions, our Customer Service staff are prepared to assist consumers wherever possible.
Announcements & Reminders
Flexible Payment Arrangements Available
If you are unable to pay your bills, please call (808) 748-5000, option 4 as soon as possible and speak with a customer service representative about setting up a monthly payment arrangement. You can also submit your request:
- Email or Mail: a fillable payment arrangement form
- Online: request to set up a payment arrangement
Commonly Asked Topics
About Water Service – About the Water Rates
About Water Service – Applications & Permits
About Water Service – Bill Payment Options
About Water Service – Customer Service Request Forms
About Water Service – My Account Portal (Self-Service)
About Water Service – Water Sensible Rebates
News & Events – BWS Events Calendar
Other Topics – Better Buildings Benchmarking
Other Topics – Frequently Asked Questions
Other Topics – Proposed Landfill Siting
Still Need Assistance?
Please call (808) 748-5000 or email customerservice@hbws.org.