Contact Us
Board of Water Supply
Ka ʻOihana Wai
Public Service Building (PSB)
630 South Beretania Street
Honolulu, Hawaii 96843
Hours:
Monday to Friday, 7:45 a.m. - 4:30 p.m., except holidays
Frequently Used Numbers, Email Addresses, and Websites |
|
| Water Emergencies |
(808) 748-5000, x1 | (808) 748-6000, x1 https://www.boardofwatersupply.com/mainbreaks |
| Customer Account Portal |
https://myaccount.boardofwatersupply.com customerservice@hbws.org (for access or tech support) |
| Pay by Phone Touch-tone phone service available 24/7 |
(808) 748-5000, x2 | (808) 748-6000, x2 (808) 204-4234 (single-family residential customers) |
| Start or Stop Water Service |
(808) 748-5000, x3 | (808) 748-6000, x3 customerservice@hbws.org https://myaccount.boardofwatersupply.com/eportal/#/moving |
| Past Due Accounts |
(808) 748-5000, x4 | (808) 748-6000, x4 customerservice@hbws.org https://www.boardofwatersupply.com/paymentarrangement |
| Billing Questions & Disputes |
(808) 748-5000, x5 | (808) 748-6000, x5 customerservice@hbws.org https://www.boardofwatersupply.com/billingdispute |
| Sewer Questions (City Department of Environmental Services) |
(808) 768-3330 envsewerinfo@honolulu.gov https://www.honolulu.gov/cms-env-menu/site-env-site-articles-2/47824-customer-service.html |
| Building Permit Applications |
(808) 748-5460 https://www.boardofwatersupply.com/permits |
| Water Waste Hotline |
(808) 748-5041 | (808) 748-6041 contactus@hbws.org https://www.boardofwatersupply.com/waterwaste#form |
Office of the Manager and Chief Engineer |
|
| Manager and Chief Engineer Manakia A Me Kahu Wilikī |
(808) 748-5061 |
| Deputy Manager Hope Manakia |
(808) 748-5066 |
| Legal Matters | (808) 748-5061 |
| Claims | (808) 748-5181 |
| Board of Directors | (808) 748-5172 (Board Secretary) | board@hbws.org |
Communications Office |
|
| Administration Media Inquiries Public Education Website |
(808) 748-5041 | (808) 748-6041 contactus@hbws.org tours@hbws.org (School projects: requests for information must be made at least 2 months prior to the project due date) webadmin@hbws.org |
| Halawa Xeriscape Garden | (808) 748-5315 | contactus@hbws.org |
Capital Projects Division |
|
| Administration | (808) 748-5700 |
| Construction Projects | (808) 748-5730 | contactus@hbws.org (attn: Construction Section) |
| Construction Design & Plan Review | (808) 748-5450 |
Customer Care Division |
|
| Administration | (808) 748-5300 |
| To request or stop service; account and billing information; high bill concerns; payments; and to discuss payment arrangements | (808) 748-5000 | (808) 748-6000 | customerservice@hbws.org |
| Building Permit Applications, new meter installations, temporary meters and water pressure issues | (808) 748-5460 |
Field Operations Division |
|
| Administration | (808) 748-5500 |
| Kalihi Corporation Yard (Moanalua to Hawaii Kai) |
(808) 748-5500 |
| Manana Corporation Yard (Halawa, Leeward Coast, North Shore, and Windward) |
(808) 748-5600 |
Finance Division |
|
| Administration | (808) 748-5100 |
Procurement Office |
|
| Administration (BWS Bids and Proposals) |
(808) 748-5071 | fn_procurement@hbws.org |
Information Technology Division |
|
| Administration | (808) 748-5210 |
Land Division |
|
| Administration (Easements, Entry to/Use of BWS Lands) |
(808) 748-5910 |
Security Office |
|
| Security Center (24-hour hotline) |
(808) 748-5911 | (808) 748-6911 |
Water Resources Division |
|
| Long-Range and Water Systems Planning, Hydro-geology, and Recycled Water | (808) 748-5900 |
| Project Review (Flow Data, System Pressure, Water Availability, and Water Master Plans) |
(808) 748-5440 |
Water System Operations Division |
|
| Administration Automotive, Pumps, Telecomm |
(808) 748-5800 |
Water Quality Division |
|
| Administration | (808) 748-5080 |
| Chemical Laboratory (Color, Particles, and Chemical Testing) |
(808) 748-5840 |
| Cross Connection Control (Backflow Prevention and BFPA Testing) |
(808) 748-5470 | cccs@hbws.org |
| Microbiology Laboratory (Odor, Taste, Bacterial Testing, and Chlorination) |
(808) 748-5850 |
All Other Inquiries |
|
| General Inquiries | (808) 748-5041 | (808) 748-6041 | contactus@hbws.org |
Updated: 09/28/2025