ABOUT YOUR BILL

Payment Options

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There are five ways in which you can pay your service bill: online, by mail, phone, automatic bill payment, or in person at the BWS or at a satellite City Hall.

PAYMENT BY	CONTACT INFORMATION	PAYMENT ACCEPTED
Online	https://myaccount.boardofwatersupply.com Refer to your bill for your BWS account number Register for our online billing system to access bills and make payments	Visa, MasterCard, Discover Card Credit or debit card BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.
Mail	Board of Water Supply P.O. Box 135037 Honolulu, Hawaii 96801-5037	Check
Phone	(808) 204-4234 Pay bill from a touch-tone phone (available 24 hours a day, 7 days a week)	Visa, MasterCard, Discover Card Credit or debit card BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee.
Automatic Bill Payment (ABP)	ABP Enrollment Form (PDF) ABP Frequently Asked Questions	Automatic Deduction Checking or Savings Account Please allow one billing cycle for your enrollment and initial automatic payment to occur.
In Person	Board of Water Supply 630 South Beretania Street Honolulu, Hawaii 96843 Other Locations: Satellite City Halls: Locations & Hours	Other Locations: Payment coupon is required.

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Moving or Vacating

All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.

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Not Paying Your Bill On Time

1. If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
2. If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
3. If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.

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Collections

The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.

MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
www.medcah.com
(808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday-Friday

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Updated: 01/05/2026

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