Payment Options
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PAYMENT OPTIONS
| PAYMENT BY | CONTACT INFORMATION | PAYMENT ACCEPTED |
| Online |
https://myaccount.boardofwatersupply.com Refer to your bill for your BWS account number Register for our online billing system to access bills and make payments |
Visa, MasterCard, Discover Card Credit or debit card BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee. |
| Mail |
Board of Water Supply P.O. Box 135037 Honolulu, Hawaii 96801-5037 |
Check |
| Phone |
(808) 204-4234 |
Visa, MasterCard, Discover Card Credit or debit card BWS only accepts credit card payments for single-family residential accounts and does not charge a card processing fee. |
| Automatic Bill Payment (ABP) |
ABP Enrollment Form (PDF) ABP Frequently Asked Questions |
Automatic Deduction Checking or Savings Account Please allow one billing cycle for your enrollment and initial automatic payment to occur. |
| In Person |
Board of Water Supply |
Other Locations: - Payment coupon is required. |
PAYMENT ARRANGEMENTS
- Call: (808) 748-5000, x4
- Email: collections@hbws.org
- Online: Online Form | Fillable PDF
BILLING DISPUTES
- Call: (808) 748-5000, x5
- Online: Online Form | Fillable PDF
Moving or Vacating
All water and sewer charges will continue to be your responsibility until you notify us to close your account under your name. Stop service request forms are available online.
Not Paying Your Bill On Time
- If payment is not received by the "PAYMENT MUST REACH US BY" date on your bill, the entire amount shall become past due and a Final Notice will be issued.
- If you receive a Final Notice, all past due amounts must be received by the Final Notice date or water may be discontinued.
- If your water is turned off for non-payment, you will be required to pay your bill in full plus a turn-on charge before your water can be restored.
Collections
The Honolulu Board of Water Supply (BWS) and other City departments have retained the services of Medcah, Inc., a collection agency, to assist with collection of delinquent accounts. Once an account has been referred to Medcah, customers should call them directly to make payment or establish a repayment plan.
MEDCAH, INC.
P.O. Box 1187
Kailua, HI 96734
www.medcah.com
(808) 266-2020
Hours: 8 a.m. to 5 p.m., Monday-Friday